Terms of Service for StoryGenius.me

1. Introduction

Welcome to StoryGenius.me, operated by Pictogen AI Private Limited ("we", "us", "our"). By using our website and services, you agree to comply with and be bound by the following terms and conditions.

2. Account Creation

Users may create an account to access certain features. You agree to provide accurate information and keep your account secure.

3. Content Upload

You may upload content to our platform. We are not responsible for the user-generated content and reserve the right to remove any content that violates our policies or applicable laws.

4. Purchases and Subscription Plans

- Users can purchase digital or physical goods and subscribe to plans.
- Prices and terms of subscriptions are subject to change.
- All transactions are final unless otherwise stated in our refund policy.

5. Refund and Cancellation Policy

- Purchases of digital content are generally non-refundable.
- Subscription cancellations can be made anytime but are effective at the end of the current billing cycle.
- Refunds for physical goods are subject to our return policy, detailed below:

Pictogen AI Private Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 24 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Pictogen AI Private Limited does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team at contact@pictogen.com. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the Pictogen AI Private Limited, it’ll take 9-15 days for the refund to be processed to the end customer.

6. User Feedback

Feedback and suggestions may be used to improve our services. By submitting feedback, you agree that we may use it without obligation to credit or compensate you.

7. Intellectual Property

Our logo, visual designs, trademarks, and other digital media are our exclusive property and should not be used without our express permission.

8. Promotions and Contests

We may hold promotions, contests, and sweepstakes, subject to additional terms and conditions.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.

10. Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Bangalore, India.

11. Contact Information

For any questions regarding these Terms, please contact us at contact@pictogen.com.

12. Amendments

We reserve the right to modify these terms at any time. Continued use of our services after such changes constitutes acceptance of the new terms.